If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact details for our support team are listed on this page — please use whichever channel suits you best, and a member of the team will pick up your message and work through it with you directly.

What our team can help with

The people who handle incoming messages are authorised to deal with the full range of account matters: payment queries, bonus eligibility, verification documents, technical problems, and anything else that affects your experience. You do not need to be escalated to a manager for most issues — the person who reads your message first is in a position to resolve it.

To avoid a back-and-forth, it helps to include a few things when you write to us: your registered username or the email address on your account, a clear description of what happened, the date and approximate time if it is relevant, and any transaction or game reference numbers you have to hand. The more context you give us upfront, the more likely we are to sort things out in a single exchange rather than asking follow-up questions.

Responsible gambling and account restrictions

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with priority. If you contact us to reduce a limit or to take a break from the site, we will not try to talk you out of it or delay the process. Tell us clearly what you need — the type of restriction, the duration if applicable, and your account details — and we will act on it promptly. Self-exclusion requests in particular are handled with care: once applied, they are not reversed on request during the exclusion period.

If your concern goes beyond a standard query and you feel your complaint has not been handled fairly, you can raise it as a formal complaint. We will acknowledge it and follow a structured review process. Should that process not result in a resolution you are satisfied with, you have the right to refer the matter to the relevant regulatory body. We will not obstruct that process or discourage you from pursuing it.

One final point worth stating plainly: we will never ask you for your password, your full card number, or any sensitive security credential over email or chat. If you receive a message that appears to come from us and asks for any of those details, do not respond to it — contact us through the channels listed here so we can look into it.